Leader
Year
2022
Duration
8 months
The Problem
The LMS was outdated, and the support team was stretched thin because users struggled to understand how to find many of its features and how they worked.
Stats from stakeholders, users interviews & feedback.
Google Forms survey sent to +100 of Scandlearn users.
Digital Literacy
6/10
Average level
Top frustrations
Navigating, System Errors, Lack Of Control
Favorite features
Speed, Stability, Control
Designing
With Principles.
After getting introduced to the projects I picked the main principles of design we will follow that would serve as beacon of structure for our solutions.
Miller’s Law
People can retain 7 ± 2 items in working memory — so I prioritized clarity and chunking information.
Goal-Gradient
The closer users are to completing a task, the more motivated they feel — driving me to design visible progress indicators.
Hick’s Law
More choices increase decision time — so I simplified flows and reduced cognitive load wherever possible.
Flow
Analysis
By mapping the existing flows, we gained a clear visual understanding of the user journey, highlighting the inefficiencies.
Personalized Dashboard
Global Search
Side Panel Navigation
Tabs Tree-view
From pain points we’ve encountered, the solutions focused on navigation as the foundation for clarity.
Dashboards
Tailored overview of key tasks and data at a glance.
Global Searching
Enables users to search for everything instantly across the entire system.
Side Panels
Quick, consistent access to all main sections.
Tree Structuring
Organize complex structures into a clear, expandable hierarchy.
The Dashboard
At-a-glance access to what matters most.
Quick Actions
Notifications
Global Search
Assistive filtering by the LMS elements.
CMD+F shortcut for easy quick access.
Recent search log get’s you back on track.
500+
Screens Designed
Covering flows, dashboards, training modules, certificate builders, quizes...
Every screen was designed to simplify complexity of processes, enhance usability.
